1. Introduction

Pico Studio Skin Clinic is committed to protecting the privacy and confidentiality of our patients' personal and health information.

As a healthcare provider offering medical aesthetic services, including PicoSure Pro® laser treatments, we understand the importance of maintaining the confidentiality, security, and integrity of your information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our clinic, website, and services.

Pico Studio Skin Clinic operates in accordance with applicable privacy legislation, including Ontario's Personal Health Information Protection Act (PHIPA) and other applicable privacy requirements.

2. Information We Collect

To provide safe and effective care, we may collect personal information and personal health information, including:

• Full name and contact information.

• Date of birth and demographic information.

• Medical history and health information relevant to your care.

• Current medications, allergies, and health conditions.

• Information provided through patient intake questionnaires.

• Treatment history and clinical notes.

• Appointment information and communications.

• Clinical photographs taken for assessment, treatment planning, and monitoring of treatment progress.

• Payment information related to services provided.

We only collect information that is necessary to provide appropriate healthcare services, administer our clinic operations, and meet our professional obligations.

3. How We Collect Your Information

We may collect your information through:

• Appointment requests submitted through our website or other communication channels.

• Email correspondence with our clinic.

• Electronic patient intake questionnaires completed through Ocean.

• Consultations and discussions with our healthcare providers.

• Clinical assessments and treatments performed at our clinic.

• Secure payment transactions completed at our clinic.

4. How We Use Your Information

Your personal information and personal health information may be used to:

• Review your suitability for treatments.

• Provide safe and personalized medical aesthetic care.

• Develop and monitor treatment plans.

• Maintain accurate medical records.

• Document treatment outcomes and clinical progress.

• Communication regarding appointments, treatment planning, and follow-up care.

• Process payments for services provided.

• Manage clinic operations.

• Meet legal, regulatory, and professional requirements.

We do not collect or use your information for purposes unrelated to your care without appropriate consent.

5. Clinical Photography

Clinical photographs may be taken as part of your assessment and treatment process.

These photographs may be used to:

• Assist with treatment planning

• Document baseline skin conditions

• Monitor treatment progress

• Evaluate treatment outcomes

• Maintain accurate medical records

Clinical photographs are considered part of your confidential medical record and are stored securely within our electronic medical record system.

Clinical photographs will not be used for marketing, advertising, social media, or educational purposes without obtaining separate written consent.

6. How We Store and Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information and personal health information from unauthorized access, loss, misuse, or disclosure.

Your medical records and clinical photographs are securely maintained within PS Suite EMR, our electronic medical record system.

Patient intake questionnaires and electronic forms are collected through Ocean and incorporated into your medical record as appropriate.

Access to patient information is limited to authorized members of our healthcare team who require the information to provide care or perform necessary clinic functions.

7. Electronic Communication

We may communicate with you electronically, including by email, regarding:

• Appointment requests and scheduling

• Appointment confirmations and reminders

• Treatment-related communication

• Follow-up information

• Administrative matters

Please be aware that email communication may carry privacy risks. By providing your email address, you consent to receiving clinic-related correspondence electronically.

Sensitive information will be relayed through Ocean secure messaging. If you have concerns regarding electronic communication, please discuss alternative communication options with our team.

8. Payment Information

Payments for services are processed in person at our clinic or online. All transactions are processed securely through Square. We accept debit and credit card payments. Pico Studio Skin Clinic does not store complete payment card information unless otherwise requested with explicit consent by the patient.

9. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. Your information may only be disclosed when appropriate and permitted by law, including:

• To healthcare providers involved in your care

• When required for legal or regulatory purposes

• To third-party service providers who support our operations and are required to maintain confidentiality

• When you provide consent for disclosure

We only disclose the minimum amount of information necessary for the intended purpose.

10. Appointment Requests and Website Information

Submitting an appointment request through our website does not create a patient-provider relationship or guarantee an appointment. Appointments are considered confirmed only after communication with our clinic team and confirmation of a scheduled appointment time.

At this time, Pico Studio Skin Clinic does not use website analytics tools or advertising tracking technologies to monitor visitor activity.

11. Your Privacy Rights

You have the right to:

• Request access to your personal health information.

• Request corrections to inaccurate or incomplete information.

• Ask questions about how your information is collected, used, or disclosed.

• Withdraw consent where permitted by law.

Requests regarding your personal information should be directed to our clinic using the

contact information below.

12. Retention of Medical Records

Medical records are retained and managed in accordance with applicable Ontario healthcare requirements and professional obligations.

13. Privacy Questions and Contact Information

If you have questions, concerns, or requests regarding your privacy or personal information, please contact us at info@compassmedical.ca.

14. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable privacy requirements. The most current version will be posted on our website with the effective date indicated above.

Thank you for trusting us with your care and personal information.

Pico Studio Skin Clinic | Effective Jul 23, 2026