Appointment Policies
Appointment Confirmation
To ensure the best experience for all patients, we kindly ask that appointments be confirmed when prompted. If we are unable to reach you to confirm your appointment, we may need to release your reserved time.
Cancellations & Rescheduling
We understand that plans can change. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee.
No-Show Policy
Patients who do not attend their scheduled appointment without adequate prior notice may be charged a $150 no-show fee.
For patients receiving treatment as part of a package, a missed appointment without proper notice may instead result in one treatment session being forfeited, at the clinic's discretion. Repeated late cancellations or no-shows may require a deposit to book future appointments.
Late Arrivals
Please arrive 5–10 minutes before your scheduled appointment to allow time for check-in. Intake forms should be completed before your arrival and will not be completed during your appointment time.
Patients arriving more than 10–15 minutes late may need to have their appointment shortened or rescheduled to avoid delaying other patients. If your appointment must be rescheduled due to a late arrival or incomplete required paperwork, the late cancellation policy may apply.
Preparation and Intake Forms
To ensure your appointment begins on time, all required intake and medical history forms must be completed at least 24 hours prior to your scheduled appointment.
Your intake forms will be emailed to you after your appointment is booked. Please complete them before your visit so our clinical team has adequate time to review your medical history and prepare your treatment plan.
If your forms have not been completed before your appointment, we may need to delay or reschedule your visit. The late cancellation policy may apply if we are unable to proceed with your treatment due to incomplete paperwork.
Deposits
A credit card may be required to reserve your appointment.
Package Patients: Payment for treatment packages is due following your first treatment appointment.
Per-Session Patients: Payment is due at the completion of each treatment visit.
The clinic reserves the right to require a refundable booking deposit for patients with a history of missed or late-cancelled appointments.